Shipping policy

Shipping Policy

Last Updated: July 29, 2026

Thank you for choosing Got2Brushes. Below you'll find everything you need to know about how we get your game night essentials to your doorstep.

1. Where We Ship

We currently ship to addresses within the United States, including Alaska, Hawaii, and US territories where carrier service is available. International shipping is not available at this time. For inquiries about shipping to other countries, please contact us at brush.lil@outlook.com.

Important: Free shipping and standard shipping rates apply to the 48 contiguous United States only. Orders to Alaska, Hawaii, and remote US territories/islands are subject to actual carrier-calculated shipping fees (see Section 4 for details).

2. Processing Time

Order Type Processing Time
Standard Orders 1–2 business days (Mon–Fri, excluding holidays)
Pre-orders / Backorders As stated on the product page

Orders placed before 12:00 PM EST on a business day typically begin processing the same day. Orders placed after the cutoff or on weekends/holidays begin processing the next business day.

3. Shipping Methods & Delivery Times

All orders ship from our US warehouse. Delivery times below are estimates after processing:

Contiguous US (48 States)

Shipping Method Estimated Delivery Cost
Standard 3–7 business days Free on orders over $49.99 / Calculated at checkout for smaller orders

Alaska, Hawaii & Remote US Territories

Shipping Method Estimated Delivery Cost
Standard 7–14 business days Charged at actual carrier rates — calculated at checkout based on weight, dimensions, and destination

Delivery times are estimates and not guaranteed. Factors such as weather, carrier delays, and peak holiday seasons may affect actual delivery dates.

4. Shipping Rates

Contiguous US (48 States)

Order Total Standard Shipping
$49.99 and above FREE
Under $49.99 Calculated at checkout (based on weight, dimensions, and destination)

Alaska, Hawaii & Remote US Territories

Orders shipped to Alaska, Hawaii, and remote US islands/territories are not eligible for free shipping. Shipping costs are charged at actual carrier rates and will be calculated at checkout based on package weight, dimensions, and destination. You will see the exact shipping cost before completing your order.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package. Tracking information typically becomes available within 24 hours of shipment.

You can also track your order at any time by:

  • Logging into your Got2Brushes account and visiting "My Orders"
  • Or clicking the tracking link in your shipping confirmation email

6. Carriers

We use major US carriers, including:

  • USPS (United States Postal Service) — for most standard shipments
  • UPS — for larger orders
  • FedEx — available for select routes

The carrier for your order is automatically selected based on the best combination of speed, reliability, and cost for your destination.

7. Shipping to P.O. Boxes & APO/FPO

  • P.O. Boxes: We ship to P.O. Boxes via USPS only. Please select USPS at checkout if your address is a P.O. Box.
  • APO/FPO/DPO (Military Addresses): We proudly ship to US military addresses. Delivery times may be extended depending on military mail processing. Please allow 2–4 weeks for delivery. Military addresses are not eligible for free shipping; shipping costs will be calculated at checkout.

8. Lost, Stolen, or Damaged Packages

Situation What We Do
Package marked "delivered" but not received Check with neighbors, your mailbox, and local post office first. If still missing after 48 hours, contact us and we'll file a carrier investigation.
Package arrived damaged Contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund.
Package lost in transit If tracking shows no movement for 7+ days, contact us. We will investigate with the carrier and reship or refund as appropriate.

9. Incorrect Addresses

Please double-check your shipping address at checkout. If you notice an error after placing your order, contact us immediately at brush.lil@outlook.com.

  • If the order has not yet shipped, we can update the address at no charge.
  • If the order has already shipped, additional fees may apply for address correction or re-routing.
  • Got2Brushes is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will refund the product cost minus the original shipping fee.

10. Holiday Shipping

During peak periods (Black Friday through New Year, and major holidays), processing and delivery times may be extended by 1–3 business days. We recommend ordering early during these periods. Any known delays will be posted in our site-wide announcement bar.

Our US warehouse is located at 4201 Baldwin Ave, El Monte, CA 91731, United States.