Refund policy

Return & Refund Policy

Last Updated: July 29, 2026

We want you to love your Got2Brushes products as much as we do. If something isn't right, here's how we make it right.

1. Return Window

You have 14 calendar days from the date of delivery to initiate a return. After 14 days, we unfortunately cannot accept returns.

2. Eligibility for Returns

To qualify for a return, your item must be:

Requirement Details
Condition Unused, undamaged, and in the same condition as received
Packaging All original packaging, inserts, and accessories must be included
Proof of Purchase Order number or receipt required

Non-Returnable Items

The following items cannot be returned:

  • Opened or used games (due to hygiene and piece-count integrity)
  • Gift cards
  • Sale/clearance items marked as "Final Sale"
  • Items damaged due to misuse, improper storage, or normal wear and tear after use

3. How to Initiate a Return

  1. Contact us at brush.lil@outlook.com within 14 days of delivery with:

    • Your order number
    • The item(s) you wish to return
    • Reason for return (helps us improve!)

  2. We will respond within 1–2 business days with return authorization and instructions.

  3. Ship the item back using the provided return label or instructions.

  4. Once we receive and inspect the item, we will process your refund (see Section 4).

4. Refunds

Refund Method Details
Refund To Original payment method (credit card, PayPal, etc.)
Processing Time Refund initiated within 5 business days after we receive and inspect the returned item
Bank Posting Time Your bank or credit card company may take an additional 3–10 business days to post the refund to your account

What Gets Refunded

  • Product price — fully refunded for eligible returns
  • Original shipping cost — refunded only if the return is due to our error (defective, incorrect, or damaged item)
  • Return shipping — free if the return is due to our error; customer-paid if returning for other reasons (e.g., changed mind, no longer needed)

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us at brush.lil@outlook.com within 48 hours of delivery
  2. Include clear photos showing the damage or defect, plus a photo of the packaging
  3. We will arrange a free replacement or full refund, including shipping — your choice

We cover all costs for damaged/defective returns. Do not discard the damaged item or packaging until we confirm resolution.

6. Wrong Item Received

If you receive an item different from what you ordered:

  1. Contact us within 48 hours of delivery with your order number and a photo of the incorrect item
  2. We will ship the correct item immediately at no charge and provide a prepaid return label for the incorrect item
  3. You will not be charged any additional fees

7. Exchanges

We do not offer direct exchanges. If you would like a different product:

  1. Return the original item following the steps in Section 3
  2. Place a new order for the desired item

This ensures the fastest turnaround — you won't have to wait for us to receive your return before the new item ships.

8. Cancellations

You may cancel your order at no charge before it ships. Contact us immediately at brush.lil@outlook.com with your order number.

  • If the order has not yet shipped → full refund within 5 business days
  • If the order has already shipped → you will need to follow the standard return process in Section 3

9. Summary at a Glance

Scenario Return Window Who Pays Return Shipping? Refund
Changed your mind 14 days You Product price only
Damaged or defective 14 days (+ notify within 48 hrs) We do Full refund or replacement
Wrong item 14 days (+ notify within 48 hrs) We do Full refund or correct item
Order cancellation (before shipping) Before shipment N/A Full refund

For returns, we will provide the return shipping address and instructions via email after your return request is approved.