Contact information

Contact Us

We'd love to hear from you. Whether you have a question about your order, need help choosing the right game set, or just want to share your game night stories — we're here.

Drop Us a Line

Real people, real replies. When you write to brush.lil@outlook.com, your message lands in the inbox of someone who knows our games inside and out — not a chatbot, not a ticket queue. We read every email, and we reply within 24 hours on business days.

Got a burning question about tile weight? Not sure which chess set fits your table? Want to pitch a wholesale idea? Just want to say hi after a great game night? Whatever it is, go ahead — we'll write back.

Customer Support

Channel	Details
Email	brush.lil@outlook.com
Response Time	We aim to reply within 24 hours on business days (Mon–Fri, 9 AM – 6 PM EST)

Frequently Asked Questions

Before reaching out, you might find a quick answer here:

Question	Answer
Where is my order?	Check your email for a tracking number, or log into your account at gottwobrushes.com/account. Tracking usually updates within 24 hours of shipment.
Can I change or cancel my order?	Yes — if it hasn't shipped yet. Email us immediately with your order number. Once shipped, you'll need to follow our Return & Refund Policy.
Do you offer wholesale or bulk discounts?	We do! Contact us at brush.lil@outlook.com with your requirements, and we'll prepare a custom quote.
How do I return an item?	See our Return & Refund Policy for step-by-step instructions.
Do you ship internationally?	Currently, we only ship within the United States. For international inquiries, please email us.